All reservation or amendment requests will be confirmed within 48 hours. When the immediate confirmation is not possible, booking status will be advised in return by facsimile or email within 24 hours.
FOCUS ASIA operates Representative Offices in several countries worldwide, e.g. Düsseldorf and München/Germany, Bangkok/Thailand. Your legal partner in any case for each booking to Vietnam, Laos, Cambodia, Indonesia, Thailand, China/Yunnan and Myanmar is only the local FOCUS ASIA in his respectice destination country.
VALIDITY, GENERAL CONDITIONS
The stated prices apply according to the validity specified in the quotation. If passport, visa, customs, health or currency provisions of individual countries are not met by the passenger and thus prevent him or her from participating in the journey, Focus Asia may charge the corresponding cancellation fees to the client If FOCUS ASIA agrees to arrange for visas and/or similar documents, it acts on behalf of the client. Any risks due to the refusal of the respective government to issue such documents shall be borne by the organizer alone.
Full settlement should be received no later than 21 days prior to guests’ arrival, unless otherwise agreed upon in writing. Payment has to be made by bank transfer to the account of FOCUS ASIA specified on the invoice. All bank charges have to be paid by the payee. We reserve the right to cancel your booking if full payment is not received by the due date and applicable cancellation penalties will apply. Any payment overdue for more than 30 days is subject to 4% p.a. interests fees.
Cancellation of a reservation will only be taken into consideration once notice is received in writing.
Vietnam, Laos, Cambodia, Indonesia, Thailand, China/Yunnan:
– 31+ days – no cancellation fees
– 15 to 30 days before arrival date – 10% of tour price
– 7 to 14 days before arrival date – 20% of tour price
– 1 to 6 days before arrival date – 50% of tour price
– No Show – 100% of tour price
– 46+ days – no cancellation fees
– 45 to 30 days before arrival date – 20% of tour price
– 29 to 14 days before arrival date – 40% of tour price
– 13 to 1 days before arrival date – 75% of tour price
– No Show – 100% of tour price
Special cancellation fees may apply if specified in the quotation. In addition, FOCUS ASIA may claim losses exceeding the flat rate cancellation fee, whenever proof of such loss can be provided. In such instances, the client is entitled to furnish proof to FOCUS ASIA that no loss has yet occurred or that it is considerably lower than the excess amount charged. FOCUS ASIA is entitled to pass on additional costs to the client if charged for by service providers (e.g. fees for unoccupied beds / seats).
For airline, children under 12 years of age accompanying parents will be charged 75% of the adult fare. For package tours, one or two children under 12 years of age sharing a room with parents using existing bedding will be charged 70% of the adult tour price. Special conditions may apply on case by case basis.
INDEMNITY AND HOLD HARMLESS
In the event of unpredictable events against which we are powerless or which are beyond reasonable control, either party shall be released from its obligations without compensation. That party nevertheless, undertakes to inform the other party by every available means in order to limit potential loss or damage.
FOCUS ASIA acts as an intermediary between the concerned airlines, hotels, transport operators and local tourist offices providing the services. FOCUS ASIA is, therefore, not responsible for any loss, injury or damage sustained by the passengers, including those occurring outside of the touring programs. Additional expenses incurred due to delays, accidents, natural disaster, political actions and unrest must be borne by the traveler. Participation on any tours implies full agreement to the above conditions by all parties involved. Place of jurisdiction for actions brought against FOCUS ASIA shall be Ho Chi Minh City, Vietnam.